nnok Privacy Policy

1. Introduction

nnok is an online entertainment and betting platform that provides services to users in Bangladesh while maintaining strong security measures. We believe that every user's personal information belongs to them, and managing that information responsibly is our obligation.

This privacy policy clearly states what types of information nnok collects, how that information is processed, with whom and under what circumstances it may be shared, and what control you have over your own information. For more details about our services, please read our Terms and Conditions.

This policy applies to information collected through the website, mobile application, and any other digital service provided by nnok.

2. Types of Information Collected

2.1 Identity Information

When you create an account with nnok, we collect the following information:

• Full name (in Bengali and English)
• Date of birth — required to verify the account holder's age
• National ID or passport number (during account verification)
• Mobile number
• Email address
• Current address

2.2 Financial Information

For deposits and withdrawals, we collect mobile banking details. This includes your bKash, Nagad, Rocket, or Upay account number and transaction history. We never collect your mobile banking PIN or password.

2.3 Usage Information

To improve service quality and ensure security, we monitor how you use the platform, including:

• Login time and date
• IP address and device type
• Browser version and operating system
• Game or betting activity history
• Duration of service use

3. How Information Is Collected

nnok collects information in several ways. Directly, when you fill in a registration form, make a deposit or withdrawal, or contact customer support. Indirectly, information is collected through cookies, log files, and other automated technologies.

Information collected through third parties includes data obtained from payment gateway verification and identity confirmation processes. In these cases, only the minimum necessary information is received.

4. Purposes of Using Information

nnok uses your information only for specific and legitimate purposes. The main purposes are described in detail below:

• Account Management and Verification: To complete the registration process, verify identity, and keep your account secure.
• Transaction Processing: To complete deposits and withdrawals safely and on time.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Fraud and Scam Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyse user experience and make the platform better.
• Promotional Communications: To inform you about bonuses and offers based on your preferences — but only with your consent.

5. Information Storage and Security

nnok uses industry-standard technical measures to protect your information. All data is transferred using SSL (Secure Socket Layer) encryption, and data stored on servers is also kept in an encrypted state.

5.1 Technical Security Measures

• Data stored using AES-256 encryption
• Two-factor verification (OTP-based)
• Regular security audits
• Firewall system to prevent unauthorised access
• Suspicious login detection system

5.2 Data Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, financial and identity information is kept for at least five years, as it may be needed for financial transaction audits and potential dispute resolution. After the specified period, unnecessary information is securely deleted.

6. Sharing Information with Third Parties

nnok never sells your personal information. However, in certain specific situations, limited information may be shared with trusted partners:

6.1 Payment Processing Partners

Relevant financial information is shared to process transactions through bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

6.2 Game Providers

Non-personal session data may be shared with Evolution, Pragmatic Play Live, and other game studios to provide gaming services. This data contains no personal identity information.

6.3 Legal Obligations

nnok may be required to provide information pursuant to a court order or a lawful request from a government authority. In such cases, we will only supply the information requested and will, where applicable, make reasonable efforts to notify the user.

7. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the nnok website and app. A cookie is a small text file stored on your device that helps the platform remember your preferences.

7.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your language and display preferences.
• Analytical Cookies: Help analyse platform usage patterns to improve the service.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8. Your Rights

Every user registered with nnok has the following rights regarding their personal information:

• Right to Access: You may request a copy of the information we hold about you at any time.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request your information in a structured, readable format.

To exercise these rights, contact our customer support team directly. Reading our Responsible Gaming Guidelines will give you more options for managing your account.

9. Protection of Minors

All nnok services are intended solely for users aged 21 and above. We do not knowingly collect information from minors or allow them to operate accounts.

Age verification is mandatory at registration. If a user is found to be under 21, their account is closed immediately and the related information is deleted. Parents or guardians may contact our customer support regarding any unexpected account associated with their child.

10. Changes to the Privacy Policy

nnok reserves the right to amend or update this privacy policy as needed. For significant changes, you will be notified via your registered email address or through a notice on the app or website.

Continuing to use the service after a change takes effect will be considered acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.

To learn more about the privacy policy or other legal matters, you may also visit our About nnok page.

11. Contact

For any questions about the privacy policy, requests to access or delete your information, or any concerns, please contact us in the following ways: